Banking on voice over IP. How to roll out 180,000 VoIP phones?
<<<... One of the things we focused on in the first part of our deployment program was building the transformation process, what we call the "T-minus schedule." So when we do a cut-over, we work backwards towards that T-minus date. At a certain point in time, we go out to a location and do the survey of what's out there. We order new circuits or new capacity that's necessary, and build out the templates we're going to use in that location.
If there's any pre-staging work that has to be done, we do that during standard outage windows at the bank, such as off-hours. We do all that preparation work, and we combine that on the people side and then bring the training to bear. Before we actually convert the branch, we provide training to the team leader for that banking centre.
So that person becomes the trainer of the trainers. Then that bank person turns around and does some training internally. On the night of the transformation, we have the SWAT team [from EDS, the bank's network integrator] that comes in. They close the branch at night, and when it opens in the morning, it's using a brand-new technology standard for our VoIP deployment.
Associates are on-site the next day to answer questions or concerns that arise the next morning with the new technology. So we do all that. We do it flawlessly, and we're going to repeat it 6,000 times. And in the enterprise locations? The main difference between an enterprise and branch is the number of phones involved. But what it comes down to is understanding in those enterprise locations, the interdependencies of how phones are set up to interact with each other... more >>>
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